GENERAL
Farm Vegitables (hereinafter referred to as "Company", "FV", "we", "our" or "us") is managing and operating the website available at https://farmvegitables.com/ (referred to as "Platform"), which facilitate the sale of products listed and sold on our platform. The terms "User" or "Users" or "you" or "your" mean any individual or entity which uses, accesses or, browses the platform.
We are dedicated to safeguarding your privacy and have developed this Privacy Policy (“Policy”) to clearly outline our commitment to protecting the information you share while using our platform. This Policy explains how we collect, store, use, and secure the data gathered through your interaction with the platform. By accessing the platform and/or submitting your information, you agree to our processing of your personal data in accordance with the terms stated in this Privacy Policy. We retain the right to delete, update, alter, or add to the content of the website and/or this Privacy Policy at any time, for any reason, without prior notice. We will, however, make reasonable efforts to ensure the platform contains current and accurate information.
APPLICABILITY OF POLICY
By accessing, using, browsing, or making a purchase on our platform, and/or by submitting your information (or, in the case of a minor, having your information submitted by a parent or guardian), you acknowledge and agree to the terms outlined in this Privacy Policy. You also consent to the collection, storage, possession, processing, handling, sharing, disclosure, or transfer of your information as described in this Policy. Furthermore, you agree that your use of the platform will be governed by the laws of India, including, but not limited to, those related to data protection and privacy.
PERSONAL INFORMATION OR PERSONAL DATA
Personal Information or Personal Data (terms used interchangeably) refers to any data that, directly or indirectly, pertains to an identifiable natural person and can be used to identify that individual, either on its own or when combined with other accessible information. This may include, but is not limited to, the person’s full name, date of birth, age, gender, photograph, address, email ID, phone number, location details, IP address, online identifiers, device-specific data, and government-issued identification numbers such as Aadhaar, PAN, or driver’s license. It may also cover information related to the individual’s preferences, purchase history, interactions on our platform, and any communication exchanged with the Company.
The term also encompasses what is defined under Indian law as Sensitive Personal Data or Information (SPDI). This includes financial details such as bank account numbers, credit or debit card information, UPI IDs, or other payment-related identifiers; biometric data like facial recognition or fingerprints; passwords; gender; and any other data deemed sensitive under applicable Indian laws. For the purposes of this Policy, Personal Data does not include information that is publicly available, accessible in the public domain, or disclosed in accordance with any prevailing law, including the Right to Information Act, 2005.
To facilitate your payments via third-party payment gateway systems or for other verification purposes, we may collect data from SMS/text messages received on your device, subject to the necessary device permissions. This is done for the purposes of: (i) sending and receiving one-time passwords (OTPs) and conducting device verification to enable or validate transactions, and (ii) auto-filling verification details during financial transactions—either directly through us or via a third-party service provider—in compliance with applicable laws, and solely to support or verify the transaction. We do not share or transfer SMS/text message data with any third party, except as outlined in this Privacy Policy.
The Company has put in place and continues to uphold robust technical, organizational, legal, and administrative safeguards to protect the confidentiality, integrity, and availability of your Personal Data. These safeguards include the use of secure servers, firewalls, role-based access controls, encryption standards, multi-factor authentication, intrusion detection systems, and regular security audits. The Company follows industry-standard security protocols and mandates that all employees, contractors, and authorized third-party service providers sign binding confidentiality and data protection agreements in compliance with applicable laws.
By continuing to use the Company's services, you acknowledge and accept that, although the Company takes all necessary and reasonable measures to protect your data, it cannot be held liable—nor can its affiliates, directors, employees, contractors, or agents—for any unauthorized access, loss, misuse, alteration, or disclosure of your Personal Data that may occur despite these safeguards, particularly in cases where such incidents result from circumstances beyond the Company's reasonable control. These may include, but are not limited to, cyberattacks, malware, ransomware, phishing or spoofing attempts, breaches involving third parties, power or telecom outages, server failures, systemic flaws, and force majeure events such as natural disasters or acts of war or sabotage. Additionally, the Company bears no responsibility for any data you voluntarily disclose to third parties or on public platforms, or in cases where disclosure is made in good faith to comply with legal duties, court orders, or regulatory demands.
In the normal course of business and during your interaction with the Company's platforms or services, the Company and its affiliates may obtain access to your Personal Information. By using these services, you expressively consent to the collection, processing, storage, and use of your data as outlined in this Privacy Policy. The Company may also disclose or share your Personal Data when required to comply with applicable laws, respond to legal notices or regulatory requests, or to establish, exercise, or defend legal claims. Additionally, such information may be shared to protect the Company’s legal rights, respond to legal notices, prevent misuse or fraudulent activity, or safeguard its operations, systems, customers, or stakeholders from potential harm.
SECURING YOUR DATA
The Company places the highest importance on protecting your Personal Information and has established a strong framework of technical, organizational, and administrative measures to guard against unauthorized access, loss, misuse, alteration, or destruction of such data. These safeguards comply, at a minimum, with the standards set by applicable Indian laws. All Personal Information provided to the Company is securely stored on servers with restricted access, protected by firewalls, encryption protocols, authentication mechanisms, and real-time monitoring systems. Only authorized personnel, bound by strict confidentiality obligations, have access to this data. In addition, the Company routinely reviews and upgrades its security systems, performs internal audits, and carries out periodic vulnerability assessments to detect and mitigate potential risks. While the Company takes every reasonable precaution, you acknowledge that no digital infrastructure is entirely immune to breaches, and the Company cannot be held responsible for any compromise of Personal Information resulting from circumstances beyond its control, such as force majeure events, sophisticated cyber threats, or illegal third-party actions.
UPDATING THIS STATEMENT
The Company retains the right to revise, amend, or update this Privacy Policy at any time to accommodate changes in legal obligations, regulatory directives, technological developments, internal practices, or the manner in which we manage Personal Information. Any such changes will be published on this website, and the updated version will become effective immediately upon posting, unless stated otherwise. It is your responsibility to check this page periodically to stay informed about how your Personal Information is collected, used, and safeguarded. Continued use of the Company’s services following any such updates will be considered as your acceptance of the revised Privacy Policy. The Company will not be responsible for your failure to review the updated policy or for any confusion arising from outdated or cached versions of the policy you may have accessed. Where mandated by applicable law, significant changes will be communicated through appropriate channels before they are implemented.
COLLECTING AND PROCESSING OF PERSONAL INFORMATION
The Company strives to ensure that all Personal Information collected from you is maintained, processed, and utilized strictly in accordance with the applicable laws and regulatory standards of India, including any relevant sector-specific or data protection laws. Adopting a consent-based approach, the Company will, where legally required, obtain your clear, specific, and informed consent prior to collecting or processing your Personal Information. Such consent may be gathered through electronic channels or physical forms, depending on how you interact with us. However, in situations where consent is not required under applicable laws—such as when processing is essential for fulfilling legal obligations, executing a contract, or serving a broader public interest—the Company reserves the right to handle Personal Information without explicit consent. Under no circumstances will the Company knowingly collect or process your Personal Data without a valid legal basis. Lawfully obtained information may be used for various legitimate business purposes, including but not limited to the following:
Collection of Personal Data -
We collect your Personal Data for the following purposes -
To register you as a new customer, either through our platform or at physical locations
To process, package, and deliver your orders for products or services
To provide access to and support the use of our digital services, including the website and mobile apps
To maintain, verify, and update your account information and login credentials
Wherever necessary, to carry out tasks in the public interest or safeguard public health and safety
To build, manage, and strengthen our ongoing relationship with you as a customer or user
To send transactional updates related to your account, orders, or service usage
To fulfill and deliver the products or services you have requested or subscribed to
To authenticate your identity and prevent unauthorized access
To record and analyze communications—including calls, emails, and messages—for training, service quality, compliance, and dispute resolution purposes.
Contractual and Legal Compliance -
To fulfill our responsibilities under any contract established with you
To comply with applicable regulatory requirements, tax laws, and statutory obligations
To address inquiries or directives from regulatory bodies, law enforcement agencies, and judicial authorities
To maintain essential records and documentation as required by law and for audit purposes
Service Optimization and Personalization -
To tailor your browsing and shopping experience across our platforms and services
To facilitate payment collection, address transaction-related issues, and manage billing processes
To evaluate the quality and performance of our customer service using feedback and usage trends
To carry out internal assessments and staff training aimed at enhancing customer interaction and operational effectiveness
To study customer behavior, preferences, and interactions for delivering personalized content and suggestions
To segment and profile customer accounts for targeted marketing and strategic communication efforts
Data Structuring and Storage -
To securely organize and store your Personal Information in digital formats with restricted access controls
To ensure your data is indexed and maintained for efficient retrieval, lawful usage, and compliance with regulatory audit requirements
To customize our services based on your preferences, past interactions, and geographic location
To enable centralized data storage for operational, legal, and analytical needs
Disclosure of Personal Information -
To share your Personal Information with the Income Tax Department, Reserve Bank of India, local municipal authorities, and other statutory or regulatory bodies
To disclose your data to judicial, quasi-judicial, and administrative authorities, both within India and internationally, where such disclosure is mandated by law
To provide Personal Information to law enforcement or investigative agencies in response to lawful requests
To disclose Personal Information to any third party when such disclosure is required under applicable laws or by order of a court
Retention of Personal Data -
To retain your Personal Information only for the duration necessary to fulfill the specific purposes for which it was originally collected
To continue holding such data until the expiration or termination of our contractual relationship with you
To store your information as needed to meet statutory requirements under applicable tax, legal, or regulatory frameworks
To ensure that data retention practices align with operational requirements and legal obligations, after which the data will be securely deleted, anonymized, or archived
CONSENT AND WITHDRAWAL OF CONSENT
The Company may seek your consent—through electronic methods or digital acknowledgment, as mandated by applicable laws—prior to collecting, processing, storing, or using your Personal Information for purposes such as service delivery, communication, or customer engagement. This consent may be obtained during registration, when placing an order, or while interacting with our services, platforms, or representatives. Your consent will be considered voluntary, informed, specific, and revocable, unless the processing of your Personal Information is permitted without consent under applicable law, such as for fulfilling legal obligations, responding to lawful authorities, or carrying out contractual duties.
You may withdraw your consent at any time by sending a written request to the Company at <COMPANY MAIL>. Such withdrawal will take effect prospectively from the date the request is received. However, you acknowledge that withdrawing consent will not affect the legality of any data processing carried out prior to the withdrawal and may lead to the discontinuation of services that rely on your consent. In such cases, your agreement with the Company shall be considered terminated in accordance with mutually agreed terms, subject to the completion of any pending obligations. The Company shall not be liable for any consequences resulting from the withdrawal of your consent, including loss of access to services, benefits, or entitlements.
You may continue to receive promotional, marketing, or service-related messages from the Company if you have subscribed to such communications, registered on our platform, or provided your Personal Information in a way that implies or constitutes expressive consent under applicable law. If you prefer not to receive these messages, you can opt out at any time by clicking the 'Opt out', 'Exit', or 'Unsubscribe' links included in such communications, or by contacting us directly. Your preference will be updated within a reasonable timeframe. The Company disclaims responsibility for any delays in this process caused by technical limitations or third-party service providers.
You may also contact the Company at the above-mentioned email address to request access to your Personal Information or to seek its correction or modification. However, you expressively acknowledge that the Company is not responsible for verifying the authenticity, accuracy, or completeness of the Personal Information you provide. Additionally, you understand that certain data—particularly that which is retained for audit, legal, regulatory, or archival purposes—may not be eligible for modification, deletion, or withdrawal under applicable laws. In such instances, your request may be partially or entirely declined, and the Company shall bear no liability for any claims resulting from such denial.
SHARING, TRANSFER, DISCLOSURE OF PERSONAL INFORMATION
The Company considers your Personal Information to be private and confidential and does not disclose it to third parties except when such disclosure is required to comply with legal or regulatory obligations or to protect and defend the rights of its customers.
The Company may share or transfer your Personal Information to carefully selected third-party service providers who assist in the Company’s operational activities. In these instances, the Company ensures that appropriate data protection agreements are in place, requiring these entities to process the data strictly under the Company’s instructions, maintaining full confidentiality, and adhering to all applicable legal standards. Any sub-contractor or agent engaged is contractually obligated not to use the Personal Information for any purpose other than as explicitly authorized and will be held accountable for any unauthorized access, disclosure, or misuse.
Additionally, subject to applicable law, the Company may disclose Personal Information to government bodies, law enforcement agencies, judicial or quasi-judicial authorities, or regulators without obtaining prior written consent, if such disclosure is required by statute or is reasonably necessary for identity verification, fraud or cybercrime investigation, criminal prosecution, national security, or compliance with court orders or other legal processes. Such disclosures are made in good faith and in response to lawful requests, and the Company bears no liability for these disclosures made in accordance with legal requirements.
The Company or its authorized representatives may also reach out to you using the contact details provided, to share information about products, services, offers, or programs offered by the Company, its affiliates, or partners—provided this aligns with your expressed preferences or consent. Unless you have specifically opted out either in writing or through available digital settings, you will be considered to have agreed to receive such communications. You retain the right to opt out at any time by contacting the Company or using the provided unsubscribe options, and your preference will be respected within a reasonable timeframe.
Moreover, the Company reserves the right to disclose your Personal Information to any party, to the extent necessary, to assert or defend its legal rights, participate in legal proceedings, enforce contractual obligations, investigate potential violations, or safeguard its intellectual property, systems, and other assets. All such disclosures will be made with due regard for preserving the privacy and security of your data, to the fullest extent permitted under applicable law. The Company disclaims responsibility or liability for disclosures made in compliance with statutory duties, court directives, or governmental requirements beyond its control.
USE OF COOKIES
The Company’s website may utilize cookies and similar tracking technologies—small text files that store limited data and are downloaded to your browser or device when you access our platform. These cookies are used to enhance your overall experience by enabling smooth navigation between pages, remembering login details and user preferences, customizing content based on your interests, and providing insights into user behavior through analytical tools. Additionally, cookies support vital security features and assist in promptly identifying and resolving technical issues.
The data collected via cookies is generally aggregated and anonymized, meaning it does not personally identify you on its own. However, when combined with other information, it may qualify as Personal Information. By continuing to browse or use the Company’s website, you provide implied consent for the use of cookies and the associated data collection, unless you have adjusted your browser settings to block or disable them.
You retain full control over cookie preferences. Most browsers offer options to manage settings—allowing you to disable or delete existing cookies, block future cookies, or receive alerts when cookies are being placed. Please note that disabling certain types of cookies, particularly those essential for website functionality, may limit your ability to use certain features or may affect how some parts of the website perform.
The Company is not responsible for the cookies used by third-party websites, including those accessed via advertisements, embedded content, or external links on our platform. These third-party cookies are governed by their respective privacy and cookie policies. We strongly recommend reviewing those policies before engaging with such websites or services. The Company disclaims any liability for the use, storage, or collection of data through cookies not managed or controlled by the Company.
THIRD PARTY APPLICATIONS, WEBSITES & SERVICES
Your mobile service provider, mobile operating system developer, third-party applications (including those pre-installed on your Android/iOS device or customized Android ROM), social media platforms, and websites you visit may also collect, use, and share information related to you and your usage patterns. The Company does not have control over how these third parties collect, process, store, share, or secure your information. For details about their data handling practices, you should consult their respective privacy policies or seek appropriate guidance.
The Company’s website (platform) may include hyperlinks, embedded content, or references to external websites operated by third parties—such as payment processors, marketing affiliates, social media networks, business partners, or vendors. These links are provided solely for your convenience and do not signify any endorsement, partnership, sponsorship, or recommendation by the Company of the linked websites or their operators. The Company does not control the content, security standards, technology, or privacy policies of these external sites.
Once you navigate away from the Company’s digital platform, any personal data you voluntarily share or any information collected by those third-party websites will be subject exclusively to their own privacy policies and terms of service. The Company is not responsible for how such third parties collect, store, use, process, disclose, or protect your Personal Information. We strongly recommend that you review the privacy, terms, and cookie policies of every external site you access—especially before submitting any personal data.
The Company disclaims all liability for any loss, damage, misuse, or unauthorized disclosure of your Personal Information resulting from your access to or use of third-party websites, applications, or services. Any interactions with such links are entirely at your own discretion and risk. Additionally, if a third-party website links to the Company’s website, it should not be interpreted as indicating any formal relationship, approval, or authorization by the Company. The Company shall not be held liable for the content or intent of such external referrals.
CONTACT US
If you have any questions, concerns, or grievances related to the collection, usage, processing, storage, or disclosure of your Personal Data / Personal Information by the Company, or if you believe your privacy rights under applicable laws have been infringed, you may contact the Company’s designated Data Grievance Officer. Grievances or requests can be submitted in writing, including through electronic communication, and should include sufficient detail to help us understand the issue and take appropriate action. Kindly provide your full name, contact details, your relationship with the Company (such as customer or website user), and a clear description of your concern or request.
Upon receiving your grievance, the Company will acknowledge the complaint within the timeframe stipulated by applicable laws and will strive to provide a resolution or status update within a reasonable period. Please note that certain issues may require internal reviews or consultation with third parties, and the time required for resolution may vary based on the complexity of the case. To safeguard your data and prevent unauthorized disclosures, the Company reserves the right to verify your identity before processing any request or grievance.
Grievance Officer – Farm Vegitables
Email: <COMPANY EMAIL>
