Refunds are processed only after a detailed assessment of several factors. Things to consider -
The validity of your claim
A thorough review of the details you provide
A close examination of the images/videos submitted
We will also check the legitimacy of your request
This comprehensive process helps us to process refunds fairly and in a timely manner.
To raise a request, email us at <company email> with relevant details and our team will get in touch with as soon as possible.
Step-by-step Procedure
Raise a Request
Email us within 24 hours of receiving your order. Clearly mention your order ID and the issue you’re facing.
Attach Proof
Include clear photos or videos that show the product issue (e.g., damaged, spoiled, or incorrect item).
Internal Review
Our quality assurance team will evaluate your request based on the information and media provided. We may also consider your past order history as part of the review.
Confirmation & Resolution
Once the claim is verified, you will receive an update via email. If approved, a refund will be initiated through the original payment method or via store credit, as applicable.
Timeline
Refunds are generally processed within 5–7 working days after claim approval.
Follow the above simple steps and we will re-evaluate the case and respond at the earliest.
